An exceptional intake process establishes your practice’s trustworthiness and authority from the start, but patients only go through intake once. By extending that same convenience and attention to detail throughout their time with your practice, you’ll build loyalty and trust with your clients.
Collecting payment information
Medical practices must collect payment information from the patient, such as copayments, deductibles, or fees for services not covered by insurance. Billing a patient after their appointment can lead to delays in payment, so it’s best to collect that information as quickly as possible.
Benchmark PM’s Medical Billing Clearinghouse Integration
Hiring experienced medical billing experts can be costly. Benchmark PM offers a medical billing clearinghouse integration that grants our clients access to entire teams of medical billing experts who can review claims before they’re filed, and correct and resubmit claims if they’re denied. Don’t wait until you and your team have time to address delayed and denied claims. By partnering with a dedicated medical billing team, you can ensure that your claims are filed, processed, and reimbursed without creating lags in the billing cycle.
Tools that can help:
Practice management software can create itemized invoices for patients so they know and understand what exactly they are being charged for. It can also process payments and store payment information to be charged later. Patient portals, like Benchmark Pay, can allow patients to see, understand, and pay their bills online from anywhere in real time. Medical billing clearinghouse services can outsource complex insurance billing processes to expert teams who can submit, manage, and track claims on behalf of small practice teams.
Providing follow-up instructions
Care doesn’t end when the appointment ends. After the consultation, the patient should receive instructions regarding medication, further tests or procedures, lifestyle changes, or future appointments.
Tools that can help:
Automated follow-up messages can save care teams time in communicating with patients, but automated messages shouldn’t just be a boilerplate text. Automated patient communication can help ensure that each patient gets the information they need to continue their care journey at home. HIPAA prohibits the sharing of personal and medical details with third parties, so follow-up information should be made available to the patient within a secure environment where the patient can refer to it as needed. Secure, HIPAA-compliant patient portals are a great way to provide personalized feedback and aftercare instructions.
Benchmark Solutions Patient Portal
Benchmark Solutions offers a variety of fully customizable patient-facing care management solutions. Benchmark EHR and Benchmark RPM offer innovative, powerful, and intuitive patient portal interfaces for collaborative, easy-to-understand, and efficient patient care. With Benchmark Solutions, your clinicians and practice staff can do more with less time. Automated feeds can disseminate patient information from portals, to electronic medical records, to practice management systems, so everyone’s on the same page — including your patients.