Client Reviews

“We were shocked to see the difference in adding the patient portal to the collections of our payments.  Up 66%. I really do appreciate the addition of the portal; I was ready to hire another employee but didn’t have to since the payments go directly into the patient account. Thanks Benchmark Systems!”

"I am so grateful for Benchmark Systems and their RCM Team. If they had not taken over my billing and collections when they did, I would have had to close my practice."

I love Benchmark Systems!

It's very user-friendly and has great customer service. They always get back to you right away. Even if they can't answer your questions right away, they let you know what they're doing and provide ETAs. It's nice to know you are not being ignored. Getting my reports is so much easier, not to mention statements. It used to take us up to three days to do all four doctors. Now we are done in a couple of hours. Transferring patient responsibility and insurance responsibility is so much faster, it cuts all of our work in half - sometimes more.

The product is super user friendly. It is easy to learn and easy to train new users on. With great reports to help provide information to the business office on productivity is an added bonus. We are also able to find anything that has been entered into the system easily with a check and balance system...so errors are found fast and corrected. Great Practice Management software for the cost and versatility!

Reasons for Switching to Benchmark Systems

We needed a more versatile product that would cover more than just billing issues

 I had a really good experience with Benchmark because they took us on and did a great job. When we started looking for an EHR system, it was just natural to go to Benchmark. We looked around at a few other products, but it was just a no brainer for us to choose Benchmark because our experience has been so positive. Now that we have taken on the EHR, we are so much more efficient with a paperless system. Not only are we efficient, but it improved our documentation also. All patient interactions can be recorded with the EHR, so that it is stored on their files. Another thing I was really impressed with was the availability of records. And the support- the support is paramount because you can have an EHR that can do everything in the world, but if there is no one there to help you with your problems, then you are sunk. It really is top notch. One simple email over to Benchmark and my issue is fixed within an hour. My patients now have the availability to proofread records through Benchmark's systems as well. If you haven't already made the switch to an EHR, you need to do it now, and I stand behind Benchmark because I have experienced the great products and support they have to offer.

Great customer service

Our practice made the switch to Benchmark Systems in 2018 and have been extremely happy with its functionality. PM system has great billing components. EHR system has customization for templates. Support calls are answered expediently and the customer services representatives are always polite and helpful. I have been in the healthcare industry for over 25yrs and they have the best customer services of any other software company I have dealt with in the past. I highly recommend them to any practice.

Pros

Great customer service and easy to use PM and EHR systems.

Benchmark Clinical is one of the best EHR systems I've ever used!

The product was extremely intuitive and user-friendly. What I really loved the most is the support. Benchmark Systems has an awesome support service; timey response, courteous at all times, helpful to a fault.

Superb. The support staff at Benchmark Systems is fabulous.

I just want to say thanks to the many support team members at Benchmark Systems who I don't get a chance to personally thank. I know that my Emails and Phone Calls get routed by a team of dedicated support staff members at Benchmark Systems who do a lot of the behind the scenes work that I never get to see. It is obvious that Benchmark System's support is a well-oiled machine managed and run by a terrific group of software developers and engineers. Keep up the great work as we do appreciate your hard work.

Pros

I selected Benchmak Systems because I felt that they were large enough to handle the variety of problems and complexity of the nuances of our practice, but small enough to really care about their clients. Benchmark Systems has time after time delivered a great software product to us and the support has been sensational. As soon as I open a support ticket, I get an Email from from one of the support staff members asking for further information. Then one of his staff members connects to our server and outlines the work that needs to get done if necessary. I'm kept informed of every step along the way to get the problem resolved. I could not ask for a more professional or timely response to my requests. The support staff at Benchmark Systems are a pleasure to work with.

Best Decision Ever!

Love the software, easy to use and Love the people behind the software. They made a wonderful product and they teach you how to use it easily.

Pros

We were in the market for new software when our old server crashed. I called Benchmark Systems and they had me up and running very quickly. Training was very easy and I was pretty much on my own in no time. Whenever I call support they are able to resolve my problem during the same phone call. Absolutely love this company! They have made my life easier!

Cons

Sorry, no cons. Haven't found one yet! Very easy to use and it gives me all that I need for accurate medical billing.

Best EMR I have ever used!

Pros

This EMR is so easy to use. I don't ever get lost, and the templates are so easy to create and manipulate. My last system said it was customizable, but nothing was reportable. It also took me days to create a form I liked. This system rocks! It's so much better than anything else out there. When I was a student, we used a system that was awful, and I was not excited about using an EMR, but I rave about this system.

The previous EHR I worked with had no support, and I needed something that could support my needs and not take a day to fix any issue I might encounter. I also needed something on short notice, and I am so glad Benchmark Systems was able to help me. My staff learned the system in less than a weeks time and became very familiar with it. Benchmark Systems was very helpful in installing the software and customizing it to my needs. If I needed changes, they made sure it was done right away. When it came to purchasing the EMR system there were 2 big things that I was looking for - great customer support and a customizable EMR. I was lucky to find Benchmark Systems because they offer both. I was so pleased to be able to work while changes were going on with the system as well. They helped me set up everything and I am very happy with the EMR system. Patients can register from home and request appointments which is really nice. They can also access records online to check immunizations and things like that, which makes the phones ring less.

Here's our story: we have worked with Benchmark for years. We thought it was time to try another industry-specific software, so we began moving away from using Benchmark Systems as a platform. We tried the new system for 7 months, but we are now are coming back to Benchmark for the sophisticated accounting software. We thought we had found a system better than Benchmark, but that was not the case for our accounting team. Benchmark includes a powerful billing system that saves us time as well as money. The support team deliver friendly, timely, and well tailored customer service. When we announced to our accounting team that we were transitioning back to Benchmark, they cheered.

Pros

The features I like best are the following: 1. Reports are specific and clean- from an Accounts Receivable perspective- they are user friendly. Our staff can easily see what is owed and what the client has paid. 2. When working with clients regarding their balances- you can easily see payments, write-offs and be able to answer their questions. 3. Open remit- payments done in a few hours compared to days. 4. You can bill secondary insurances so easily 5. Clean claims- before going to clearing house- you easily can see if there is a problem 6. Invoicing simple and easy.

Reasons for Choosing Benchmark Systems

The accounting system is a work horse- multiple layers.

“We were shocked to see the difference in adding the patient portal to the collections of our payments.  Up 66%. I really do appreciate the addition of the portal; I was ready to hire another employee but didn’t have to since the payments go directly into the patient account. Thanks Benchmark Systems!”

Great customer service

Support is great!

Pros

Easy to use and navigate program. We have used this software for many years now and would recommend to other people that may be interested in this product

Cons

I do not have any negative comments or suggestions! All positive from my standpoint! No cons! 

What I like best about Benchmark System's products is that they actually function to their claim; what I mean by that is that their software will actually increase efficiency and be beneficial to a practice. A lot of the other systems out there do not have user-friendly interfaces and end up slowing things down and just costing more money.

Benchmark PM has helped our workflow at the front desk with phone calls and email responses tremendously.

Glad we made the switch to Benchmark Systems!

From the very beginning of our search for a new system/software, we were impressed with Benchmark Systems. The customer service is excellent. Our personal experience with our salesperson was above and beyond the level of customer service that we expect as a consumer. Customer support is just as wonderful. Training was clear and simple. The system is user friendly. Our experience overall has been a pleasant one.

Pros

The ease of the software. Customer support is extremely helpful, knowledgeable, courteous and responds within minutes.

Cons

A cloud based system is great however, computers and wi-fi are not always cooperative. That being said, I would recommend purchasing computers from Benchmark ProTech if you are in need of updating those as well.