Benchmark Solutions provides healthcare revenue cycle management services for medical practices.
From insurance verification and claims processing to patient payments and final reporting, our certified billing specialists paired with our proprietary billing platform help practices get paid accurately, faster, and with less administrative overhead.
Benchmark RCM Benefits
Reliable, Experienced Staff
Certified coding professionals with an average of 12–15 years of medical practice billing experience, use proven tools to reduce your AR to an average of under 30 days.
Billing Software with a Human Touch
Partner with our staff to be an extension of your current billing team or let us completely take over your practices’ financials.
Customizable, Full-Service Revenue Cycle Management Services
Revenue cycle management services are scalable and tailored to your healthcare organization’s needs.
Proprietary Billing Platform
Revenue cycle management clients get access to Benchmark Solutions’ proprietary billing platform, with clearinghouse integration and customizable dashboards to assess your practice’s financial health anytime.
Seamless Integrations
Practices that don’t use Benchmark EHR can still benefit from Benchmark RCM services; we connect via interface to any EHR without disrupting workflows.
Medical Coding Review
Benchmark EHR clients gain additional coding support from automated coding recommendations based on each encounter, which is then automatically pushed to our billing platform to be delicately reviewed by our team of experts.
Medical Billing and Follow-Up
Our medical billing services support your staff and patients by answering questions, handling claim submissions and corrections, and coordinating with insurance providers and other payers to help resolve issues.
Denial Management
Benchmark Solutions handles claim revisions and resubmissions to promptly address denials and maximize reimbursement, quickly.
BenchmarkPay
Benchmark RCM clients can use BenchmarkPay for free* to let patients pay bills online for quick, secure, and easy transactions.
*Credit card processing fees apply
Curious how our proprietary billing platform and dedicated RCM Managers could work for your practice?
Schedule a personalized demo to see it firsthand.
Why Healthcare Practices Choose Benchmark Solutions Over Other Revenue Cycle Management Vendors?
- Benchmark RCM adapts to 40+ specialities, from nephrology to pain management with tailored financial billing needs.
- Reduce AR from a national average of 56 days to under 30 days.
- Five-star rated RCM support team, reducing overhead costs for hiring and training in-house medical billing services staff.
- While the industry average for clean claims hovers around 90-95%, Benchmark RCM clients target a 97%+ Clean Claim Rate, leveraging our clearinghouse integration to ensure you get paid faster.
- Benchmark RCM fees are based on successful transactions, which lets practices control their cash flow.
Benchmark RCM Service Offerings
Hover to learn more. *Pricing may vary.
1. Patient Registration and Eligibility
Our billing platform supports all demographic and insurance entries in an easy to use manner.
2. Charge Entry
Entry of all charges are seamlessly added to the billing system to generate claims for easy submission to insurance.
3. ICD/CPT Coding
Benchmark RCM works to ensure proper diagnosis and procedure code are on claim for payment. Benchmark RCM offers everything from code review up to direct coding from notes.*
4. Claim Submission
Our integrated clearinghouse allows for quick and accurate claims submission and filing. Benchmark RCM averages a 97% first pass submission rate on claims for payment.
5. Payment Posting
After claims are created and sent to insurances, the practice will receive a Remittance Advice or Explanation of Payment from the insurance carrier in the mail. Practice will then scan to our RCM team for payments to be posted.
6. Denial Management / Collections Process
If there are any denials, Benchmark RCM works to correct any discrepancies and re-submit to insurance or have an insurance representative reprocess claim. Denials are worked until there is no additional recourse. Our team will work with a collection agency of the practices’ choice and whether to send delinquent accounts to collections.
7. Patient Billing
Benchmark RCM works to generate patient statements for clients.* If the practice decides to send patients to collections, our RCM team works directly with several collection agencies to make information submission seamless. Though, we do offer BenchmarkPay, an online payment portal that works to receive electronic payments directly from the patient which helps improve collection rates and the need to send patients to collections.
8. Reporting
Benchmark RCM works with practices to determine specific reporting requirements and desired reporting schedules. In addition, practices are given full access to the Benchmark Solutions platform to access any reports, any time - all billing methods are 100% transparent.
Frequently Asked Questions About Revenue Cycle Management
What is revenue cycle management in medical billing?
In medical billing, revenue cycle management refers to the coordinated set of billing tasks including ICD/CPT coding, claim submission, and denial management to ensure a practice is paid accurately and promptly for the care it provides. Benchmark Solutions’ medical billing services pair certified coding professionals with a proprietary billing platform to keep this process accurate across 25+ supported specialties.
How can an organization improve its revenue cycle management?
Organizations typically improve revenue cycle management by tightening front-end eligibility checks, reducing coding errors, submitting clean claims the first time, and actively working denials rather than writing them off. Practices that partner with Benchmark Solutions see clean claim average rates of 97%+ and typically reduce accounts receivable from a national average of 56 days to under 30 days.
Why outsource revenue cycle management?
Outsourcing revenue cycle management gives practices access to certified billing specialists, established payer relationships, and dedicated technology, without the overhead of hiring and training an in-house team. Benchmark revenue cycle management services are priced on successful transactions, so outsourcing also helps practices control cash flow while five-star-rated RCM Account Managers handle claims, denials, and patient billing. For a detailed breakdown of what to look for in a billing partner, see our guide to outsourcing medical billing services.
Does Benchmark RCM team provide ongoing support?
Our team at Benchmark Solutions is structured to offer a dedicated rep per account that’s backed by an entire team of experts. We can act as an extension of your current billing team or completely take over your financials.
