"They are always quick, eager to help and always provide solutions! I've always been impressed with their customer service and their understanding of client needs."
Tabitha | Mid-Atlantic Nephrology Associates
"Our clinic has been working with Benchmark for several years now. The product is superior and the people are outstanding with their customer service and support!!!"
Susan | The Fertility Center of New Mexico
"We are a medical billing company and have worked with Benchmark for well over 24 years. Wayne and Kim are always available to help with any questions we have and go above and beyond to make sure we are billing the best way for our clients. I cannot say enough about this company."
Gina | MMSWV, LLC
"We have been using Benchmark services since 2013. I would not trade them for anything else. They are a full house. Their platforms are simple to use as is the customization needed to create a workflow that matches the ground staff. Everything from the patient schedule to the EMR to Practice Management and on its way to the clearinghouse! Reports can be tailored to your needs to help you run a better organized practice. Information at your fingertips is the key.
Be sure to ask about the Practice Management snapshot on the home page so you can keep an eye on your Accounts Receivable, Reimbursement Days, Encounter|Charges|Collections Comparison, as well as Collections per encounter. I can tell when things are about to get a little tight by just looking at this! Customer Service is absolutely gorgeous! It's prompt, helpful, supportive, and timely. In my decade long relationship with Benchmark, there is nothing and I mean nothing they are not willing to look at and help us out with. Thank you Scott, Thank you Brandon, Thank you Kim, Thank you Brenda. Y'all are my folks! We appreciate you."
Danny | Comprehensive Pediatrics, PC
"I want to express my sincere gratitude to Benchmark Solutions, Cheryl, and Vickie for their extraordinary work and remarkable teamwork.
Their efficiency and dedication have truly made a significant difference for our company. The team consistently goes above and beyond to ensure that our billing processes run smoothly and accurately. From handling invoices to resolving any billing inquiries promptly, they demonstrate a level of professionalism and expertise that is truly commendable.
I had the pleasure of working with Cheryl and Vickie, and they are amazing at what they do. What sets Cheryl and Vickie apart is not only their individual skills but also their ability to collaborate seamlessly as a team. Their teamwork is exemplary, with each member bringing their unique strengths to the table, resulting in streamlined operations and excellent outcomes.
Moreover, their commitment to customer service is unparalleled. They are always accessible, responsive, and willing to go the extra mile to address any concerns or questions promptly. It’s clear that they prioritize client satisfaction and strive to exceed expectations at every opportunity.
In addition to their exceptional work ethic, I’ve been consistently impressed by their positive attitude and willingness to innovate. They are proactive in suggesting improvements and implementing new strategies to enhance efficiency and effectiveness.
In summary, Cheryl, and Vickie set a gold standard for professionalism, teamwork, and customer service. Their dedication to excellence is truly inspiring, and I wholeheartedly recommend Benchmark Solutions to anyone seeking top-notch billing solutions, these ladies know how to take care of your business needs."
Fanny | Charis Institute
"I am the billing manager for Parkside Medical Anesthesia Associates. We were transitioning to a new PM software, and we ended up looking into a lot of anesthesia specific software. Even though Benchmark PM is not Anesthesia specific, we decided to go with this company. And I am so incredibly glad we did. Their customer service, is top notch. The employees in this company genuinely care, are very knowledgeable and want to help you and your company succeed. They have jumped through hoops to accommodate our specific needs. They are willing to work with your company, and even customize the PM software to fit exactly what you need. For those who do not know, Anesthesia billing is extremely difficult due to so many different factors, specifics, calculations, etc. Benchmark has been able to tackle everything we have thrown at them. The company has a "small town" feel about them and you really get to know the staff because the employees have been there so long. Overall, quality of product: 5 Stars, knowledge and skill level: 5 stars, customer service: 5 Stars, value of product verses cost: 5 stars. If you decide to go with this company, you will be very impressed."
Crystal | Parkside Medical Anesthesia Associates
“We were shocked to see the difference in adding the patient portal to the collections of our payments. Up 66%. I really do appreciate the addition of the portal; I was ready to hire another employee but didn’t have to since the payments go directly into the patient account. Thanks Benchmark Solutions!”
Ruth | Evergreen Speech and Hearing
"I love Benchmark Solutions!
It's very user-friendly and has great customer service. They always get back to you right away. Even if they can't answer your questions right away, they let you know what they're doing and provide ETAs. It's nice to know you are not being ignored. Getting my reports is so much easier, not to mention statements. It used to take us up to three days to do all four doctors. Now we are done in a couple of hours. Transferring patient responsibility and insurance responsibility is so much faster, it cuts all of our work in half - sometimes more."
Alex | Corday Medical Group
"The product is super user friendly. It is easy to learn and easy to train new users on. With great reports to help provide information to the business office on productivity is an added bonus. We are also able to find anything that has been entered into the system easily with a check and balance system...so errors are found fast and corrected. Great Practice Management software for the cost and versatility!
We needed a more versatile product that would cover more than just billing issues."
Cassie | Aviation and Occupational Medicine
"Software is easy to learn and use. Support is excellent!"
David | PBO, Inc
"I had a really good experience with Benchmark because they took us on and did a great job. When we started looking for an EHR system, it was just natural to go to Benchmark. We looked around at a few other products, but it was just a no brainer for us to choose Benchmark because our experience has been so positive. Now that we have taken on the EHR, we are so much more efficient with a paperless system. Not only are we efficient, but it improved our documentation also. All patient interactions can be recorded with the EHR, so that it is stored on their files. Another thing I was really impressed with was the availability of records. And the support- the support is paramount because you can have an EHR that can do everything in the world, but if there is no one there to help you with your problems, then you are sunk. It really is top notch. One simple email over to Benchmark and my issue is fixed within an hour. My patients now have the availability to proofread records through Benchmark's systems as well. If you haven't already made the switch to an EHR, you need to do it now, and I stand behind Benchmark because I have experienced the great products and support they have to offer."
Diane | Kenneth L. Holling, M.D.
"Our practice made the switch to Benchmark Solutions in 2018 and have been extremely happy with its functionality. PM system has great billing components. EHR system has customization for templates. Support calls are answered expediently and the customer services representatives are always polite and helpful. I have been in the healthcare industry for over 25yrs and they have the best customer services of any other software company I have dealt with in the past. I highly recommend them to any practice.
Great customer service and easy to use PM and EHR systems."
Donna | East Cardiovascular Specialists
"Benchmark Clinical is one of the best EHR systems I've ever used!
The product was extremely intuitive and user-friendly. What I really loved the most is the support. Benchmark Solutions has an awesome support service; timey response, courteous at all times, helpful to a fault."
Dorian | Formerly with Pulmedix
"Superb. The support staff at Benchmark Solutions is fabulous.
I just want to say thanks to the many support team members at Benchmark Solutions who I don't get a chance to personally thank. I know that my emails and phone calls get routed by a team of dedicated support staff members at Benchmark Solutions who do a lot of the behind the scenes work that I never get to see. It is obvious that Benchmark Solution's support is a well-oiled machine managed and run by a terrific group of software developers and engineers. Keep up the great work as we do appreciate your hard work.
I selected Benchmark Solutions because I felt that they were large enough to handle the variety of problems and complexity of the nuances of our practice, but small enough to really care about their clients. Benchmark Solutions has time after time delivered a great software product to us and the support has been sensational. As soon as I open a support ticket, I get an email from one of the support staff members asking for further information. Then one of his staff members connects to our server and outlines the work that needs to get done if necessary. I'm kept informed of every step along the way to get the problem resolved. I could not ask for a more professional or timely response to my requests. The support staff at Benchmark Solutions are a pleasure to work with."
Dr. Emmett Berg | Healthline Medical Group
"Best Decision Ever!
Love the software, easy to use and love the people behind the software. They made a wonderful product and they teach you how to use it easily.
We were in the market for new software when our old server crashed. I called Benchmark Solutions and they had me up and running very quickly. Training was very easy and I was pretty much on my own in no time. Whenever I call support they are able to resolve my problem during the same phone call. Absolutely love this company! They have made my life easier!
Sorry, no cons. Haven't found one yet! Very easy to use and it gives me all that I need for accurate medical billing."
Kaye | Dr. Robert F. Crowell DO
"Best EMR I have ever used!
This EMR is so easy to use. I don't ever get lost, and the templates are so easy to create and manipulate. My last system said it was customizable, but nothing was reportable. It also took me days to create a form I liked. This system rocks! It's so much better than anything else out there. When I was a student, we used a system that was awful, and I was not excited about using an EMR, but I rave about this system."
Martha | Alhearst OBGYN
"The previous EHR I worked with had no support, and I needed something that could support my needs and not take a day to fix any issue I might encounter. I also needed something on short notice, and I am so glad Benchmark Solutions was able to help me. My staff learned the system in less than a weeks time and became very familiar with it. Benchmark Solutions was very helpful in installing the software and customizing it to my needs. If I needed changes, they made sure it was done right away. When it came to purchasing the EMR system there were 2 big things that I was looking for - great customer support and a customizable EMR. I was lucky to find Benchmark Solutions because they offer both. I was so pleased to be able to work while changes were going on with the system as well. They helped me set up everything and I am very happy with the EMR system. Patients can register from home and request appointments which is really nice. They can also access records online to check immunizations and things like that, which makes the phones ring less."
Rajaraman | Iyer Pediatric Care Clinic
"Here's our story: we have worked with Benchmark for years. We thought it was time to try another industry-specific software, so we began moving away from using Benchmark Solutions as a platform. We tried the new system for 7 months, but we are now are coming back to Benchmark for the sophisticated accounting software. We thought we had found a system better than Benchmark, but that was not the case for our accounting team. Benchmark includes a powerful billing system that saves us time as well as money. The support team deliver friendly, timely, and well tailored customer service. When we announced to our accounting team that we were transitioning back to Benchmark, they cheered.
The features I like best are the following: 1. Reports are specific and clean- from an Accounts Receivable perspective- they are user friendly. Our staff can easily see what is owed and what the client has paid. 2. When working with clients regarding their balances- you can easily see payments, write-offs and be able to answer their questions. 3. Open remit- payments done in a few hours compared to days. 4. You can bill secondary insurances so easily 5. Clean claims- before going to clearing house- you easily can see if there is a problem 6. Invoicing simple and easy.
The accounting system is a work horse- multiple layers."
Ruth | Evergreen Speech and Hearing Clinic
"Support is great!
Easy to use and navigate program. We have used this software for many years now and would recommend to other people that may be interested in this product
I do not have any negative comments or suggestions! All positive from my standpoint! No cons!"
Sherry | Goode Medical Management
"What I like best about Benchmark Solutions's products is that they actually function to their claim; what I mean by that is that their software will actually increase efficiency and be beneficial to a practice. A lot of the other systems out there do not have user-friendly interfaces and end up slowing things down and just costing more money."
Susan | Dennis Costello, MD
"Benchmark PM has helped our workflow at the front desk with phone calls and email responses tremendously."
Toni | Aviation and Occupational Medicine
