Aviation and Occupational Medicine’s previous web-based scheduling solution would allow patients to request appointments but the actual scheduling process was still manual for the clinic. This was time consuming for both the practice and patients as they waited for confirmation of their requested appointment.
Delayed appointment confirmations resulted in increased phone calls for the front desk staff to book appointments only to find they had been booked online. Excessive time was spent rescheduling appointments.
Benchmark PM completely eliminated the back and forth process of booking appointments; cutting their phone calls and redundant work down tremendously. The website inquiry allowed patients to “simply book an appointment that suits them, whenever and wherever they are at the time, and viola”.