What Practice Management Features Do Small Medical Practices Need Most?

Choosing the right software is one of the first and most impactful decisions a provider will make when establishing a small medical practice. The capabilities and limitations of a practice’s medical software solution will influence the efficiency and quality of care they provide for years to come.

Today, we break down the aspects and features of medical practice management software that small practices must consider when they are selecting the software systems they’ll be using to provide exceptional service to their clients.

What Challenges Do You Face?

The healthcare industry — particularly the technology it involves — is changing rapidly, with regulations and industry standards constantly influencing the expectations of providers and the patients they serve. Small practices are more likely to specialize in a particular field of medicine and need unique and customizable tools to best serve their patients with a small supporting team in the office.

Download our guide to evaluating software for small medical practices.


Before focusing on specific features and capabilities, try to identify and prioritize your practice’s needs based on what you know about your team, services, and resources.

Administrative support

Smaller practices have smaller teams and often have just one dedicated administrator on their team. If you have one administrator or a small administrative team, consider their duties. What tasks do they typically perform in a day, or in a week? Are they responsible for scheduling, filing claims, billing patients, or communicating with clients? Is your administrative team comfortable with technology? Many of these tasks can be automated by effective practice management software, and a user-friendly interface will make it easy for other members of your team to handle these tasks when necessary.

Financial management

Between treating patients, filing insurance claims, and collecting payments from patients, medical billing is a complicated process. Keeping financial records accurate and organized is imperative to smooth operations, and failure to collect and maintain clear records can even have legal implications. Protect your practice and your staff while helping patients benefit from their insurance coverage by investing in stable, secure revenue management software and services, or consider outsourcing these tasks to experts who can handle these delicate tasks for a small fee.

Technological support

One advantage large practices and healthcare systems enjoy over small practices is the ability to employ entire teams of IT specialists. Small practices who rely on their team members to take on many duties may struggle with a lack of technical support for their systems. When evaluating software systems, consider how easy the programs are to understand and use, and ask the software vendor what technical support they provide to their clients. Some software companies are hands-off once their software is installed and configured, while others provide ongoing support and can even change the software’s functionalities throughout their relationships with their clients. If your practice is likely to change and grow over the years, having a vendor’s support in updating your software as needed will be critical.

Benchmark Solutions: We Understand What Your Practice Needs

It’s impossible to know everything about a vendor and its product without real-life experience, but we know the types of questions potential buyers need to ask — because our clients ask them. The questions we’ve raised in this article are just a few that will arise throughout your software-shopping journey. Find more questions (and our answers) in our free evaluation guide.

Each vendor will have different answers to these questions. At Benchmark Solutions, we are confident in our understanding of what small medical practices need, and we know we can deliver. Every medical practice is unique, so we’ve built our medical software solutions suite to be combined and configured to form the perfect system for your team and your clients.

Our practice management software, electronic health records system, and revenue cycle management services can be used individually, or together in one interconnected healthcare ecosystem, saving you and your team valuable time. With seamless data integrations, cutting-edge automation, and the ability to integrate with your preferred systems, our tools work around you and your expertise — not the other way around.

If you have more questions to add to our list, we want to hear from you.

Contact us for a free consultation today.

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