Ways to Leverage Workflow Automations to Improve Administrative Workflows in the Healthcare Industry

Administrative staff play a crucial role in the success of any medical practice — but are you empowering your staff to act as efficiently as possible? If you aren’t currently using automations in your day-to-day operations, you may be able to completely transform your practice for the better by implementing them today. Streamlining tasks and reducing errors through technology can help you meet the increasing demands of patients and regulatory agencies.


Healthcare Workflow Automations to Support Your Administrative Staff

Healthcare workflows are sequences of interconnected tasks carried out by healthcare professionals within diverse work environments. Efficient workflow management should enhance billing efficiencies, speed up admissions and discharges, and facilitate quicker clinical decisions.

Technology has a pivotal role in digitizing and streamlining these processes. By automating workflows, healthcare organizations can centralize and simplify operations without the resources that hiring new staff requires.



Spend More Time with Patients Thanks to Automations

Even though automations can’t handle face-to-face interactions, they can still play a critical role in improving patient outcomes. In the clinical environment, automations can help streamline administrative tasks, allowing healthcare providers to focus more on patient care. When providers have more time with their patients, they can better tailor care and treatment plans.

Using Electronic Health Record (EHR) systems with built-in clinical decision support can help pinpoint evidence-based recommendations during patient encounters. Many EHRs can also recognize common treatment courses (including recommended medications) and their affiliated CPT codes.

Related Reading: 9 Time-Saving Workflows and Automations Your EHR Should Support



Optimize Insurance Verification and Claims Processing

Verifying insurance and filing claims can be complex, but the right billing software can help automate as many of the processes as possible. These workflows ensure eligibility is accurately and quickly confirmed, increasing clean claim rates and maximizing reimbursement. A good billing software will even streamline prior authorizations.

Automations within healthcare RCM don’t just apply to insurance verification — software like Benchmark PM can carry you throughout the entire billing cycle. Once your patient is in your office, you can double-check check you have all the correct information. Once their appointment is finished, an integrated EHR can automatically assign billing codes based on the encounter so you can quickly begin the reimbursement process. Once your claim has been submitted, you can schedule reminders to follow up, generate patient statements, and more all without leaving our billing platform.



Configure and Schedule Reports with Ease

Regular reporting within medical practices serves as a critical component for maintaining high-quality patient care and efficient operations. Through consistent reporting, healthcare providers can track patient outcomes, monitor treatment efficacy, and identify emerging patterns or trends in diagnoses and treatments. Moreover, regular reporting facilitates communication and collaboration among healthcare teams, allowing for the seamless exchange of information and coordinated efforts in patient management.

In addition to its role in enhancing patient care, regular reporting also plays a vital role in optimizing the financial health of medical practices. By tracking key performance indicators such as revenue, expenses, and patient volumes, practice administrators can identify areas for improvement and implement strategies to enhance efficiency and profitability.

For reporting to be effective, practices need to pull data consistently and frequently. Scheduling reports to run automatically can ensure you always have access to current data without adding to your staff’s workloads.

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Automated Workflows for Enhancing Patient Care

There’s no denying that automation can help with behind-the-scenes work, but technology can also enhance the patient experience. Automated workflows in healthcare are redefining patient care by reducing patient wait times by streamlining the check-in process via online pre-registration. They also allow for a faster delivery of test results. By minimizing healthcare errors linked to incorrect analyses and delayed decisions, automation enhances the quality of patient care provided.



Improve Patient Admissions

Patient admissions can be a lengthy process for healthcare providers and patients. Fortunately, automation has made it possible to streamline your patient admission process, reducing wait times and improving the patient experience. From the moment a patient wants to schedule an appointment at your practice, your PM software should allow you to add their information and configure an admission workflow. You can deploy a secure form for your patients to provide their contact information, reason for visit, insurance information, and more. Instead of tediously collecting this information over the phone or in person, digital admissions that trigger automatically can save a lot of time before your patient ever sets foot in your practice.



Elevate Patient Communication Systems

Effective communication is imperative in healthcare, and it doesn’t always occur in the office. Automated patient communication systems, such as SMS reminders and personalized texting services, enhance patient satisfaction by allowing more convenient access to appointment scheduling and reminders.

Automating patient communication offers several benefits, including:

 Reducing dependency on staff
Reducing dependency on staff
Doubling patient engagement
Doubling patient engagement
Improving patient-provider communication
Improving patient-provider communication
And reducing no-shows
And reducing no-shows

Automated notification systems can also facilitate prompt communication following patient visits. If you use a client-accessible tool like a portal, patients can receive test results, treatment recommendations, learning materials, and more without your staff doing more than pressing a few buttons.



Prescribe Medications and Treatment Plans

If you operate a practice that sees a high volume of patients with similar health conditions, you may benefit from configuring automations. For example, if you operate a physical therapy practice, treatment for recovering from a hip replacement will likely be similar from patient to patient. You can configure a workflow that you can apply to all patients who are diagnosed with a treatment protocol related to a hip replacement. This can encompass sending prescription requests to pharmacies, providing education materials to your patients, and even a recommended cadence for follow-up visits.

While no two patients are the same, pre-configured clinical workflows can certainly give you a solid starting ground so you can help more patients in less time. You can always further tailor treatment protocols based on any unique situations as they arise.



Reducing Human Errors in Manual Tasks

In the healthcare industry, human errors can have severe consequences. Tasks that require staff members to input patient data can pose serious security risks — but by implementing automation solutions, you can improve patient safety and save time. When your systems are interoperable, your electronic health records software can communicate with your billing software and practice management software. This integration allows data to automatically populate from one system to another, reducing the likelihood of errors.

Implement Automations with Benchmark Solutions

If you want to start automating your processes, you need a technology partner you can count on. Configuring healthcare workflow automations can be complex and requires a lot of patience and commitment to getting your processes right. Different organizations have different needs, and at Benchmark Solutions, we’re more than happy to learn what pain points you’re experiencing so we can create workflow automations that suit your needs. Our practice management, electronic health records, and revenue cycle management solutions can all help your practice save time without compromising patient care — let us show you how.

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