Benchmark Solutions offers Revenue Cycle Management, Practice Management, and Electronic Health Records solutions designed to improve a practice’s workflow and the patient experience. We also offer various IT solutions from our ProTech division.

For software services, our clients are typically small to mid-sized practices and for larger billing companies, but for RCM services we help practices of all sizes.

Our office is located in Central Virginia, but we have team members all over the US. Our RCM team, Training and Implementation team, and Support team are all Virginia-based.

Since 1979.

We’ve built our solutions to streamline daily internal operations and increase revenue earned all while improving the overall patient experience. Each part of the Benchmark Solutions suite is modular and cloud-based, offering maximum interoperability and ease of access.

We offer a customizable electronic health records system and a billing/scheduling platform.

Our comprehensive suite of add-on software features includes:

• Provider portal
• Charge capture portal
• Nephrology portal
• Patient portal and downloadable app version
• Patient billing portal
• Check-in portal
• Booking appointment portal
• e-Rx
• Telehealth
• Appointment reminders
• Scheduling widgets for websites
• Voice dictation

No, we offer a single sign-on between our PM and EHR platforms.

Absolutely. Our software is designed to integrate with various systems, including those from labs and radiology vendors by sending and receiving HL7 and PDF files.

Yes, and we have many years of experience offering interoperable software.

Yes, our platforms are secure cloud-based systems and can be accessed anytime, anywhere and shared across multiple locations.

We offer end-to-end revenue cycle management services.

Our team is structured to offer a dedicated rep per account that’s backed by an entire team of experts. We can act as an extension of your current billing team, or completely take over your financials.

There is an abundance of reports we can run, but to name a few: various AR reports that show billed, collected, and adjusted amounts, transaction details and denial tracking, as well as outstanding claims including the claim history.

Yes, and they go through continuous training to ensure certifications are up to date.

We support a wide range of specialties to meet diverse healthcare needs.

For more information, please visit our Specialties We Support page.

Yes, different specialty providers can use the same database to treat the same patients with their own specialty assigned templates and provider level workflows.

Yes, the database we provide to our clients is loaded with specialty-specific details to facilitate an early “Go-live”.

We do not offer a trial due to the nature of our products, but we will gladly provide a reference list for you to connect with current clients.

Our agreements are one year in length and then roll into an auto renewal with a 90-day notice for termination.

Yes, Benchmark Solutions offers both remote and onsite training in order to ensure our clients are completely comfortable with the technology.  Additionally, we have a US-based customer support team available from 8am-5pm local time.  Our client support is responsive to all our clients’ needs and proudly prioritizes client-related matters to ensure a complete and timely response.

We will gladly work with you to offer a fair price for the value of our products and services.

We invest a lot of time in our training programs to ensure we set our customers up for success. The more you are involved, the sooner we can get you up and running efficiently. We walk through data transfer, template and report customizations, and training.

This will depend on the features you decide you want. While the system itself can be setup in several days, EDI paperwork to be able to send claims, authentication for ePrescribing, setting up Faxing, just to name a few features will take additional time.

Data can be transferred in a variety of ways. We can accept demographics and scheduling data via CSV files, API connection to the previous vendor, etc. Clinical notes are normally transferred via CCD records or as PDF documents.

Our support team is available 8am-5pm local time and available 24/7 for urgent matters. We have an urgent line that is monitored and an email address, both go directly to our support team. 

Contact us a CustomerSupport@BenchmarkSystems.com. 

Extremely involved, most matters are responded to within two hours, and most resolved on the same day.

No, all our support is in-house, located in Virginia. Most have been with Benchmark Solutions for over 15 years, they are deeply knowledgeable with all our products and services.

Benchmark Solutions implements industry-standard security protocols, including but not limited to: 

• All new hires are subjected to background checks and required to pass a HIPAA training course. 
• All employees must participate in annual HIPAA refresher training and other state-mandated training as required. 
•  Employees must use strong passwords and two-factor authentication. 
• Employee access to hardware, applications and databases is restricted to only those roles whose job functions deem it necessary.