Solution Deployed:
Revenue Cycle Management

Process Automation:
Expedited Billing and Payment Collections

Client Profile

Springer Medical Associates is a rural health clinic located in Lexington, Tennessee. As a primary care practice, Springer Medical handles a variety of services including women’s health, well-child, and walk-in exams. Springer Medical strives to provide the fastest, friendliest, and most experienced care in West Tennessee.


Reduction of days in Accounts Receivable


Total reduction in Accounts Receivable


Increase in patient payment collections


  • Struggled to keep a full-time collections specialist and collecting patient payments
  • Training staff to use the program for new hires
  • Assurance with off-site handling of billing and collections
"I want to express my sincere gratitude to Benchmark Solutions, Cheryl, and Vickie for their extraordinary work and remarkable teamwork. Their efficiency and dedication have truly made a significant difference for our company. The team consistently goes above and beyond to ensure that our billing processes run smoothly and accurately. From handling invoices to resolving any billing inquiries promptly, they demonstrate a level of professionalism and expertise that is truly commendable. I had the pleasure of working with Cheryl and

Fanny | Charis Institute

"I am the billing manager for Parkside Medical Anesthesia Associates. We were transitioning to a new PM software, and we ended up looking into a lot of anesthesia specific software. Even though Benchmark PM is not Anesthesia specific, we decided to go with this company. And I am so incredibly glad we did. Their customer service, is top notch. The employees in this company genuinely care, are very knowledgeable and want to help you and your company succeed. They have

Crystal | Parkside Medical Anesthesia Associates

“We were shocked to see the difference in adding the patient portal to the collections of our payments.  Up 66%. I really do appreciate the addition of the portal; I was ready to hire another employee but didn’t have to since the payments go directly into the patient account. Thanks Benchmark Solutions!”

Ruth | Evergreen Speech and Hearing

"I love Benchmark Solutions! It's very user-friendly and has great customer service. They always get back to you right away. Even if they can't answer your questions right away, they let you know what they're doing and provide ETAs. It's nice to know you are not being ignored. Getting my reports is so much easier, not to mention statements. It used to take us up to three days to do all four doctors. Now we are done in a couple

Alex | Corday Medical Group

"The product is super user friendly. It is easy to learn and easy to train new users on. With great reports to help provide information to the business office on productivity is an added bonus. We are also able to find anything that has been entered into the system easily with a check and balance errors are found fast and corrected. Great Practice Management software for the cost and versatility! We needed a more versatile product that would cover

Cassie | Aviation and Occupational Medicine

"Software is easy to learn and use. Support is excellent!"

David | PBO, Inc

"I had a really good experience with Benchmark because they took us on and did a great job. When we started looking for an EHR system, it was just natural to go to Benchmark. We looked around at a few other products, but it was just a no brainer for us to choose Benchmark because our experience has been so positive. Now that we have taken on the EHR, we are so much more efficient with a paperless system. Not

Diane | Kenneth L. Holling, M.D.

"Our practice made the switch to Benchmark Solutions in 2018 and have been extremely happy with its functionality. PM system has great billing components. EHR system has customization for templates. Support calls are answered expediently and the customer services representatives are always polite and helpful. I have been in the healthcare industry for over 25yrs and they have the best customer services of any other software company I have dealt with in the past. I highly recommend them to any

Donna | East Cardiovascular Specialists

"Benchmark Clinical is one of the best EHR systems I've ever used! The product was extremely intuitive and user-friendly. What I really loved the most is the support. Benchmark Solutions has an awesome support service; timey response, courteous at all times, helpful to a fault."

Dorian | Formerly with Pulmedix

"Superb. The support staff at Benchmark Solutions is fabulous. I just want to say thanks to the many support team members at Benchmark Solutions who I don't get a chance to personally thank. I know that my emails and phone calls get routed by a team of dedicated support staff members at Benchmark Solutions who do a lot of the behind the scenes work that I never get to see. It is obvious that Benchmark Solution's support is a well-oiled

Dr. Emmett Berg | Healthline Medical Group

"Best Decision Ever! Love the software, easy to use and love the people behind the software. They made a wonderful product and they teach you how to use it easily. We were in the market for new software when our old server crashed. I called Benchmark Solutions and they had me up and running very quickly. Training was very easy and I was pretty much on my own in no time. Whenever I call support they are able to resolve

Kaye | Dr. Robert F. Crowell DO

"Best EMR I have ever used! This EMR is so easy to use. I don't ever get lost, and the templates are so easy to create and manipulate. My last system said it was customizable, but nothing was reportable. It also took me days to create a form I liked. This system rocks! It's so much better than anything else out there. When I was a student, we used a system that was awful, and I was not excited about

Martha | Alhearst OBGYN

"The previous EHR I worked with had no support, and I needed something that could support my needs and not take a day to fix any issue I might encounter. I also needed something on short notice, and I am so glad Benchmark Solutions was able to help me. My staff learned the system in less than a weeks time and became very familiar with it. Benchmark Solutions was very helpful in installing the software and customizing it to my

Rajaraman | Iyer Pediatric Care Clinic

"Here's our story: we have worked with Benchmark for years. We thought it was time to try another industry-specific software, so we began moving away from using Benchmark Solutions as a platform. We tried the new system for 7 months, but we are now are coming back to Benchmark for the sophisticated accounting software. We thought we had found a system better than Benchmark, but that was not the case for our accounting team. Benchmark includes a powerful billing system

Ruth | Evergreen Speech and Hearing Clinic

"Support is great! Easy to use and navigate program. We have used this software for many years now and would recommend to other people that may be interested in this product I do not have any negative comments or suggestions! All positive from my standpoint! No cons!" 

Sherry | Goode Medical Management

"What I like best about Benchmark Solutions's products is that they actually function to their claim; what I mean by that is that their software will actually increase efficiency and be beneficial to a practice. A lot of the other systems out there do not have user-friendly interfaces and end up slowing things down and just costing more money."

Susan | Dennis Costello, MD

"Benchmark PM has helped our workflow at the front desk with phone calls and email responses tremendously."

Toni | Aviation and Occupational Medicine


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